林淑萍教授

林淑萍教授

學歷:國立清華大學 統計所博士

專長:研究方法、資料科學與人工智慧、服務行銷與創新管理、金融科技、績效評估

信箱:splin@ctbc.edu.tw

經歷

  • 中華大學科技管理學系(所) 教授– 2010年02月 ~ 2017年01月
  • 中華管理績效評鑑學會–永續發展與管理策略期刊總編輯 2010年06月 ~ 2015年06月
  • 中華大學科技管理學系(所) 系主任– 2009年08月 ~ 2012年07月
  • 香港大學訪問學者–自殺防制研究中心 2007年01月 ~ 2007年01月
  • 中華大學科技管理學系(所) 副教授– 2005年08月 ~ 2010年01月
  • 香港大學統計暨精算學系–訪問學者 2005年06月 ~ 2005年08月
  • 中華大學財務管理學系 系主任 2003年08月 ~ 2005年07月
  • 中華大學學生輔導中心 主任 2003年01月 ~ 2003年07月
  • 中華大學工業管理系 副教授 2001年01月 ~ 2005年08月
  • 中華大學傑出教師 2012
  • 中華大學傑出研究 2011
  • 中華大學傑出教師 2010

期刊 / 研討會論文

Peer Reviewed Journal Papers

  1. Chan, Te-En, Chan, Ya-Hui, Lin, S.-P.*.(2020). A Causal Model of the Declaration Intention of Banks for Suspected Money-Laundering Transactions Based on Organizational Commitment Perspective. Journal of Money Laundering Control. [Scopus, ESCI]
  2. Chen-Lung Yang, Shu-Ping Lin, Ya-Hui Chan, Myung Kyo Kim, Chwen Sheu(2019). Dissecting supply chain integration: impact of integration quality on customer-oriented Performance. Total Quality Management & Business Excellence, Published online: 24 Nov 2019. https://www.tandfonline.com/eprint/ENWUH6KCJBWMS48ECBAS/full?target=10.1080%2F14783363.2019.1696671&. (SSCI)
  3. Lin, S.-P., Ya-Hui Chan (2019). An Investigation on Sharing Economy Mobile Service Adoption: How Perceived Risk, Value, and Price Interact?. In: Antona M., Stephanidis C. (eds) Universal Access in Human-Computer Interaction. Theory, Methods and Tools. HCII 2019. Lecture Notes in Computer Science, vol 11572, pp.312-325. Springer, Cham. [EI, Scopus]
  4. Ming-Chun Tsai, Shou-Yen Lin,Lin, S.-P.*, (2018), A Comparison of Mobile Banking Service Quality between APP and Web Browser. International Journal of Mobile Communications. 16(4), 377-398. (SSCI)
  5. Ming-Chun Tsai, Ching-Chan Cheng, Lin, S.-P.*(2017), Jia Chi Lin, Drivers of the Job Performance Model: Full-time employee VS. Part-time employee. International Journal of Performance Measurement, 7(1), 2017, 53-90.
  6. Chan,Ya-Hui, Shu-Ping Lin*(2017), The Impact of Perceived Service Recovery and Involvement on Customer Behavior Patterns: The Mediated Effects Examination. Journal of accounting, finance & management strategy, 12(2), 1-39.
  7. Shu-Ping Lin, Chen-Lung Yang, Han-Chung Pi(student), and Thao-Minh Ho(student) (2016). Tourism guide cloud service quality : What actually delights customers? SpringerPlus (SCI) 5:1712, page1-9.
  8. Lin, S.-P., Yang, C.-L., Ho, T.-M. (student) (2015), Tourism service quality improvement – “Early bird catches the worm”, Total Quality Management & Business Excellence, 26:7-8, 793-810. (SSCI) NSC 101-2410-H-216-010
  9. Ching-Chan Cheng, Tsai, M.-C., Lin, S.-P. (2015), Developing strategies for improving the service quality of casual-dining restaurants: New insights from integrating IPGA and QFD analysis, Total Quality Management & Business Excellence, 26:3-4, 415-429(SSCI)
  10. Hung-Yu Yang, Lin, S.-P, Ya-Hui Chan(2014), Building an effective Human Resource Management system using the DEMATEL method, International Journal of Performance Measurement, 4(1), 1-14.
  11. Lin, S.-P., Hsieh, C.-Y(student),Ho, T.-M. (student).(2014/3) Innovative healthcare cloud service model. Applied Mechanics and Materials Vols. 543-547 (2014), 4511-4513. (EI) NSC 101-2410-H-216-010.
  12. Lin, S.-P., Wang M.-J.(student)(2013/3), Applying the Transtheoretical Model to Investigate Behavioral Change in Type 2 Diabetic Patients, Health Education Journal, 72(2) 189–202. (SSCI)
  13. Lin, S.-P., Wang M.-J. (student) (2012), Strategic Management of Behavioral Change in Type 2 Diabetic Patients, Public Health, 126(1), 18-24. (SSCI,SCI)
  14. Tsai, M.-C., Chen, Lu-Fang(student), Chan, Y.-H. (student), Lin, S.-P. (2011), Looking for potential service quality gap to improve customer satisfaction by using new GA model. Total quality management & business excellence , 22(9), 941-956 (SSCI) (NSC 98-2410-H-216 -011)
  15. Lin, S.-P., Chan,Y.H(student) (2011)., Enhancing service quality improvement strategies by integrating Kano’s model with importance-performance analysis. International Journal of Services Technology and Management (IJSTM), 16(1), 28-48 (EI)
  16. Tsai, M.-C., Lin, S.-P., Chan,Y.-H. (student), (2011), Service Failures Identification: The Involvement of the Interrelation Effect in Service Practices. African Journal of Business Management,5(6), 2301-2311 (SSCI)
  17. Lin, S.-P., (2011). Determinants of Adoption of Mobile Healthcare Service. International Journal of Mobile Communications.9(3),298~315(SSCI) (NSC 97-2410-H-216-005)
  18. Chen, L.-F. (student), Lin, S.-P.* and Lin, Yu-Chen(student), (2010). Application of IPA and Back-Propagation Neural Network to Build a New Service Quality Decision Making Model. International Journal of Information and Management Sciences, 21(3), 315-330. (EI) (NSC 98-2410-H-216 -011)
  19. Lin, S.-P., Yang, C.-L., Chan,Y.-H. (student), Chwen Sheu, (2010/8). Refining Kano’s ‘quality attributes – satisfaction’ model: A moderated regression approach. International Journal of Production Economics, 126, 255-263. (SCI)
  20. Ho, L.-H., Chung, C.-W. (student), Lin, S.-P. and Chen, L.-F. (student) (2010), Visitors’ Involvement, Perceived Value, Satisfaction and Behavioral Intention on Tourist Express Trains in Taiwan, the International Journal of Services Technology and Management , 13(3/4), 305-322. (EI)
  21. Wang M.-J. (student), Lin, S.-P (2010/1)., Study on Doctor-Shopping Behavior: Insight from Patients with Upper Respiratory Tract Infection in Taiwan, Health Policy, 94(1),61-67. (SSCI, SCI)
  22. Yang, C.-L., Lin, S.-P., Chan,Y.-H. (student), Chwen Sheu (2010), Mediated effect of environmental management on manufacturing competitiveness: An empirical study, International Journal of Production Economics, 123, 210-220. (SCI) (2008, impact factor :2.026)
  23. Lin, S.-P., Yang, H.-Y(student) (2009/11). Exploring Key Factors in the Choice of e-Health Using an Asthma Care Mobile Service Model, Telemedicine Journal and e-Health, 15(9), 884-890 (SCI) (2008, impact factor : 1.389)
  24. Tsai, M.-C., Lin, S.-P.*, Chen, C.-T. (student), Lin Y.-P. (student) (2009), The consumer loan default predicting model – An application of DEA-DA and Neural network, Expert Systems With Applications, 36 (9), 11682–11690.(SCI)
  25. Lin, S.-P., Chan,Y.-H. (student), Tsai, M.-C (2009), A transformation function corresponding to IPA and Gap analysis , Total quality management & business excellence, 20(8),829-846 (SSCI).
  26. Huang, J.-C. (student), Lin, S.-P. (2009), Exploring the Key Factors in the Choice of Home Telehealth by Using Health Belief Model, Telemedicine Journal and e-Health, 15(1),87-93. (SCI)
  27. Lin, S.-P., Yang, H.Y. (student), Chan,Y.-H. (student), Yang,C.C. (2008) , ” Developing indicators of HRM effectiveness for Taiwan’s healthcare organizations”, Journal of Management, 25(4),441-449.(TSSCI).
  28. Tsai, M. C., Lin, S.-P., Liu ,S.Y. (student), Chang, Ming, Chen, C. H.,(2007) The Relative Efficiency of Decision Making Units: A Case Study of TFT-LCD Industry in Taiwan, International Journal of Business and Systems Research, Vol. 1, No. 2, 2007,182-199.
  29. Lin, S.-P., Lee, C. H., Lu, Y.-S., Ling-Nu Hsu (2006/12). A Comparison of MICU Survival Prediction Using the Logistic Regression Model and Artificial Neural Network Model. The journal of Nursing Research, 14(4) ,306-31. (TSSCI)
  30. Lin, S.-P., Chao, A., (2005). Discrete-Time vs. Continuous-Time Capture -Recapture Models—In Honor of the Retirement of Professor T.Y.Hwang’s Retirement. Journal of Chinese Statistical Association, 43(2), 199-215.
  31. Chao, A.,Lin, S.-P., Yang, H.-C. and Yip, P. S. F. (2000).The analysis of Hong Kong Big Bird Race data for the year of 2000. Journal of Chinese Statistical Association,38, 231-241. (In Chinese with English abstract)
  32. 張文村、呂宜穎、詹雅慧、林淑萍、陳宇軒、葉育惠(2019)。人工智慧技術應用於中小企業徵信之初探。電工通訊(C.I.E.E. Magazine),2019(2),81-88。
  33. 林淑萍、蔡明春、詹德恩(2019),疑似洗錢或資恐交易態樣系統監控,證券公會季刊,107(4),6-11
  34. 楊紅玉、林淑萍,「醫院管理績效提升策略」,績效與策略研究,11(1),1-20(2014)。
  35. 林蔚君、林淑萍、Roger R. Gung、余承叡、吳維文、吳怡欣(2014/03),「智慧綠建築節能因子之研究」,永續發展與管理策略期刊,6(1),15-32.
  36. 林淑萍、楊元康、蕭淑玲、楊明遠(2014/1),「彩染網路社群創新服務設計之研究」,先進工程學刊,9(1),17-26。
  37. 陳正雄、林淑萍、詹雅慧(2012/7),「服務品質管理預警系統之建構與應用:以臺北松山機場為例」,北商學報,22, 31-50。
  38. 蔡明春、林淑萍、蔡榮森(學生) (2010),「高科技產業企業客戶通信服務品質缺口之研究」,績效與策略研究,7(2),49-62。
  39. 蔡明春、鄭青展(學生)、林淑萍(2008),「大學生線上遊戲成癮對身心健康與學習態度之影響—以台灣北區六所大學為例」,台灣公共衛生雜誌,27(2),143-157。(TSSCI) 。
  40. 楊紅玉(學生)、林淑萍、劉思穎、張耿銘、邱柏衡、甘明玉(2008),「門診病患對服務品質的重視度及滿意度調查分析-以某醫學中心為例」,健康管理學刊,6(2),171-184。
  41. 陳璐芳(學生)、林淑萍、吳書瑩(學生) (2008),「溫泉會館顧客消費動機、滿意度與忠誠度之相關性研究」,中華管理學報,8(2),41-60。
  42. 林淑萍、楊紅玉(學生)、楊建昌(2008),「醫院主管領導型態與領導效能之因果關係研究-以護理主管為例,醫院期刊,41(2),91-101。
  43. 林淑萍、李瑋詢(學生),詹雅慧(學生) (2007),「人力銀行服務品質之研究-Kano二維品質及IPA整合模式之應用」,績效與策略研究,4(2),1-17。
  44. 林淑萍、黃劭彥、蔡昆霖(學生) (2007),「企業危機預警模式之研究—DEA-DA、邏輯斯迴歸與類神經網路之應用」,會計與公司治理,4(1),35-56。
  45. 洪麗真、林淑萍 (2006),「員工-組織價值觀契合度與工作滿足之關聯性研究—以某地區教學醫院為例」,中華管理學報,7(1),61-72。
  46. 林淑萍、蘇韻蓉、廖春玉 (2006),「MAS金錢態度量表之信度與效度之研究:以台灣私立大學學生為例」,績效與策略研究,2(2),85-102。
  47. 林淑萍、楊紅玉、楊建昌(2005),「醫院對勞退金新制之因應策略分析」,醫院期刊,38(3),1-21。
  48. 蔡明春、林淑萍、楊紅玉、方佳瑜(2005),「高科技產業對勞退金新制因應策略之探討」,績效與策略研究,2(1),59-77。
  49. 林淑萍、劉思穎、張陞灴(2005),「電信服務中心服務品質績效考核之研究-以中華電信新竹服務處為例」,中華管理學報,special issue,63-72。
  50. 林淑萍、李奇學、陳冠樺(2005),「護理人員職能特質差異性之研究」,醫院期刊,38(2),1-21。

Peer Reviewed International Proceedings

 

研究計畫

Ministry of Science Technology/ National Science Council

  • Study on the value of information for Wearable device of health care(健康照護穿戴式裝置資訊之價值性研究)2015-2016 MOST 104-2410-H-216-010
  • Excellence service quality optimization management model.(服務品質優化管理之研究)2013-2014 NSC 102-2410-H-216-014
  • A study on the service design model of healthcare cloud.(健康照護雲端服務設計模式之研究) 2012-2013 NSC101-2410-H-216- 010
  • 以生命週期觀點建構創新醫療照護科技接受行為之管理系統—照護機器人為例 2011-2012 NSC 100-2410-H-216 -001
  • 服務品質預警-改善管理系統之建立:以行動通訊產業為例 2010-2011 NSC 99-2410-H-216-004)
  • 科技化服務品質模式發展之研究:評估指標之建立、關鍵品質要素之辨識與決策分析方法之建構與應用 2009-2010 NSC 98-2410-H-216 -011
  • 遠距居家照護科技接受行為之預測:整合TAM、HBM及創新接受程度 2008-2009 NSC97-2410-H-216-005

Ministry of Science Technology/ National Science Council

  • 中國信託管理個案撰寫計畫,協同主持人,中信金控, 2019/6~2019/11。
  • 疑似洗錢或資恐交易態樣系統監控研究,計畫主持人,中華民國證券商業同業公會,2018/3~2018/9。
  • 新竹縣為民服務專線滿意度調查,計畫主持人,中華電信新竹營運處,2017/3~2018/2。
  • 電力需量最佳化與列車增班影響評估分析服務,計畫主持人,台灣高速鐵路股份有限公司, 2016/1-2017/1
  • Study on the value of information for Wearable device of health care (2015-2016), Ministry of Science Technology. (MOST 104-2410-H-216-010)
  • 學界協助中小企業科技關懷計畫-「糕餅產業食品安全、創意行銷與經營效益輔導計畫」,協同主持人,經濟部技術處,2014/5~2014/10。
  • Excellence service quality optimization management model (2013-2014), National Science Council. (NSC102-2410-H-216-014)
  • A study on the service design model of healthcare cloud (2012-2013), National Science Council. (NSC 101-2410-H-216- 010)
  • Building an acceptance behavior system of innovative healthcare technology based on life cycle perspective — An empirical case on healthcare robot (2011-2012), National Science Council. (NSC 100-2410-H-216 -001)
  • Development of Service Quality Warning-Improving management System: An Empirical Study on Mobile Communication Service Industry (2010-2011), National Science Council. (NSC 99-2410-H- 216-004).
  • 行政院暨所屬機關數位學習發展現況暨培訓效能提升之研究,人事行政局。
  • 科技化服務品質模式發展之研究:評估指標之建立、關鍵品質要素之辨識與決策分析方法之建構與應用(NSC 98-2410-H-216 -011)

著作

  1. 賀力行、林淑萍、蔡明春著(2008),"統計學:觀念、方法、應用",前程企業管理有限公司,台北。